Junior Customer/Technical Support Representative

Looking for a Customer/Technical Support Representative to work on a Canadian healthcare project.

Full-time, remote, long-term

Working Schedule: 
Mon-Fr 15.30-00.00, Sat, Sun-days off or 

Requirements:

• Proficiency in English (written and spoken, B2 level or higher).
• Proficiency in Ukrainian (written and spoken, B2 level or higher).
• Business communication and soft skills.
• Ability to work efficiently both independently and with a team.
• Ability to handle multiple tasks simultaneously and effectively manage priorities.
• Critical and consecutive thinking.
• Strong learning abilities.
• Corporate ethics.

Responsibilities:

• Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications, and other issues using available resources over the phone and email;
• Create and process support tickets.

As part of the interview process, you will be asked to complete a test