Junior Technical Support Engineer (main shift)

Looking for a Junior Technical Support to work on the hosting platform.

Remote (equipment provided)
Full-time
Work Schedule: Monday—Friday, 15:30 - 0:00 (Ukrainian time)
Test Task

Project Description:

Providing technical support for a large client in the hosting sector. Support covers shared hosting environments, including issues with: Email, Websites, Databases, DNS, Hosting control panels (in-house, cPanel, Plesk).

Responsibilities:

• Respond promptly to customer requests
• Troubleshoot technical issues related to web, email, DNS, and databases
• Assist with hosting platform applications
• Configure and troubleshoot mail clients and access issues
• Follow and update support procedures
• Manage multiple active support cases
• Provide Tier 1–2 support, escalating complex issues
• Create and maintain internal guides and FAQs

Requirements:

• Strong troubleshooting and logical thinking skills
• Attention to detail and customer-oriented mindset
• Upper-Intermediate English (written & spoken)
• Familiarity with support workflows and escalation logic
• Basic knowledge of: TCP/IP, DNS, HTTP/S, Networking
• Basic command-line experience in Windows & Linux
• Ability to work night shifts