Junior IT manager (Help desk)

Cheil Ukraine is the leading business-connected agency and a part of the Cheil Worldwide group of companies, with a presence in over 50 countries worldwide. We specialize in performance-driven marketing across three core offerings — brand communications, experiential, and commerce. With our focus on enhancing business performance of our clients and brand experience of consumers, we create connected experiences that matter by forging connections between all the marketing silos, putting together creativity, data, tech, and retail.

We are currently seeking an Junior IT manager (Help desk) to join our team.

Responsibilities:

• Providing support to colleagues on IT issues, managing user accounts (active directory, email, Jira).
• Installation, configuration and support of PCs and Macs.
• Accounting for IT equipment and participation in equipment procurement and repair processes.
• Assistance in maintaining network equipment (wired and wireless).
• Preparation of documents and implementation of IT processes within the company (Confluence).
• Assistance in implementing and updating IT security measures.
• Communication with providers and system engineers from the central office.

Requirements:

• Similar experience from 6 months.
• Higher specialized education in computer systems and networks, information technology or applied computer science.
• English - intermediate level (writing).
• Knowledge of Windows products (Office, Windows 11) and Mac OS.
• Ability to support users in solving their daily IT issues.
• Communication skills and problem-solving orientation.
• Desire to learn new technologies and quickly adapt to new challenge

We offer:

• Official employment with paid vacation and sick leave, additional days off for public holidays.
• Health and life insurance.
• Performance-based bonus program in accordance with company policies.
• Hybrid work model in Kyiv (office visits required usually 2-3 per week).
• Paid meals in the Business Center cafeteria when working from the office.
• Corporate taxi service for business-related needs.
• Hardware & equipment: we provide all necessary work devices and Bluetti power station if needed.
• A friendly and supportive team environment.

To apply for this position, please submit your CV.

Please note that we will contact candidates whose profiles closely match the requirements of the role within 3–5 business days.  We appreciate your understanding that we may not be able to respond to every application .