Operations Room Manager – Kyiv – 850966

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 100 countries and has some 20,000 staff.

In 2014, the ICRC expanded its presence in Ukraine. We have over 900 staff working across the county in various professional fields. 

About the job 

The ICRC Security and Crises Management Support Department is recruiting an Operations Room Manager based in its delegation in Kyiv. In close cooperation with the team members and line managers, the Operations Room Manager will mainly be responsible for supporting delegation management on potential risks to ICRC and ensuring, together with management, the proper functioning of the Delegation’s security management system. 

Start date: As soon as possible 

Your Tasks and Responsibilities

The Operations Room Manager is an integral function within the security and crises management support department (SCMS) for the ICRC in Ukraine and is responsible for overseeing day-to-day operations, including Live field movement tracking, real-time information processing, security-environment analyses, security alerting and incident response, headcounts, and external network monitoring. S/he will manage a team of Operations Room Operators based in Kyiv.

In the event of security or safety incident, s/he guides operations room operators in the initial phase following existing standard operating procedures. While ensuring operations room continuity, s/he provides continuous support to the management and participates in critical incident management drills as a key member.

The Operations Room Manager ensures the provision of analysis of developments in the security environment and provides daily updates highlighting significant developments within the ICRC’s areas of responsibility.

The responsibilities of the Operations Room Manager cover four critical workflows:

• Monitoring ICRC movements and activities across the country and provide 24/7 support
• Alerting while turning real-time information into actionable information. as a crucial input for decision-making
• Assessing and examine real-time information into actionable analysis
• Acting as part of the risk mitigation actions  

What we offer you

• Employment contract according to Ukrainian labor law
• Flexible working arrangements 
• Annual paid 20 working days' vacation
• Competitive salary based on your qualifications and experience between UAH 60,000 and UAH 90,000 
• Medical insurance for employees and family
• ICRC Institutional training
• Individual development covered by ICRC
• Foreign language courses 
• Convenient office location in the city center 

About you

To be successful as an Operations Room Manager in the Security and Crises Management Support Department, you should possess the following qualifications and experiences:   

• Ukrainian citizenship or permanent residence permit in Ukraine 
• Specialized technical certificate or non-specialized university degree
• Between 6 to 9 years of relevant work experience are desirable and of added value. Alternatively, 3-year work experience as an analyst is an asset
• Experience in incident management and working under pressure
• Experience in communication tools, devices (HF/VHF radio, satellite phone, sat messengers.), and applications; trained in cybersecurity and use of GIS tools
• Fluent in written and spoken English, Ukrainian, Russian
• Team leadership & people management skills
• Excellent analytical skills
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Confidence in managing projects and staff
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment 

Interested? Yes? Then apply.

Please submit your CV in English, along with your motivation letter and salary expectations, to the attention of the ICRC People and Culture Team. Please label your CV with your first and last names (First Name LAST NAME). 

In addition, please complete the compulsory ICRC questionnaire. The questionnaire is available through the following link: https://forms.office.com/e/APw3dvQMHJ. 

(Click on the link or copy the link into your internet browser.) 

Your application will be considered only once you have completed the ICRC questionnaire and uploaded your CV in English. 

Application deadline:  17 October 2023 

Only candidates meeting the abovementioned criteria will be considered and contacted for tests and/or interviews. No inquiries by phone, please. Due to the urgency of the position, the ICRC reserves the right to recruit a candidate who matches the required profile before the above deadline. 

ICRC is Equal Opportunity Employer giving the highest priority to staff safety and security.

Qualified female and male candidates are encouraged to apply for the position.

For more information, visit the website: http://www.icrc.org/