Junior Customer Support Specialist 2/2

Poklyk is a product company specializing in developing and advancing our web and mobile applications, orderry.com and remonline.app, designed for SME automation. Our services empower businesses to streamline processes and embrace a more technological approach.

We are looking for a specialist eager to start their career in customer service — a fast learner with a growth mindset, open to feedback and self-improvement, flexible and adaptable to change.

Please note

• Schedule: 2 days on, 2 days off
• Working hours: 9:00 – 21:00, lunchtime included

Requirements:

• English proficiency at B1+ level or higher

• Clear and literate verbal and written communication in Ukrainian

• Strong interpersonal skills — ability to interact with people kindly, respectfully, even in stressful situations, and to de-escalate conflicts.

• Responsibility and punctuality — ability to follow schedules and instructions, and stay focused on results

• Attentiveness, resilience, and problem-solving mindset — readiness to dive into a problem and figure out the solution independently, even when it isn’t obvious

• Knowledge of additional languages at the Intermediate+ level is a plus, but not mandatory.

Responsibilities:

• Adhere to performance metrics standards, ensuring efficient work.

• Communicate with users through customer support tools via chat, tickets, and phone.

• Provide expert guidance to clients regarding the company's products and services. Investigate incidents related to product functionality and assist users in their resolution.

• Collaborate with cross-functional teams to ensure the timely resolution of customer inquiries. Escalate complex or specialized requests to specialized teams.

• Identify opportunities and participate in implementing initiatives to improve support processes that enhance productivity, service quality, and customer satisfaction. 

We offer:

• Official employment with all the accompanying benefits.
• Direct involvement in product development, as we discuss each improvement proposal with the entire team.
• The opportunity to work with one of the leading IT companies in business automation is recognized as essential to the Ukrainian economy.
• Flexible working arrangements, whether hybrid or fully remote.
• A chance to join a company recognized by programs like MasterCard Start Path Ukraine and Google for Startups.
• 18 vacation days, 10 days off, and paid sick leave.
• Access to English language courses for professional growth.
• Reimbursement for professional development activities, including courses, webinars, and related resources