Customer Support Operator (Italian Desk)
Do you speak Italian at a conversational level and are looking to start your career in a stable Ukrainian IT company? Send us your CV and get to know our team — we are looking for a Customer Support Operator to join our Italian desk.
Responsibilities:
Provide high-quality customer support in Italian via email and chat, answering questions related to the company’s products and services
Consult customers by phone in Italian (up to 15% of the workload)
Respond to customer requests and resolve inquiries in a timely manner
Escalate technical and financial issues to the relevant teams
Collect customer feedback for further communication and improvements
Promptly report identified issues or errors on supported platforms and resources
Requirements:
Confident spoken and written Italian (strong B2 level or higher)
Own laptop and ability to work remotely with a reliable power supply
Well-developed written and verbal communication skills
Previous experience in customer support will be a plus
We offer:
Shift schedule 2/2/2 (8:00–20:00, 2 days off, 20:00–8:00, 2 days off)
Stable and timely salary payments
Career growth and professional development opportunities
Access to a self-learning library with hundreds of e-books, courses, seminars, and training for professional and personal development
15 paid working days of annual leave, paid sick leave
Medical insurance coverage within Ukraine
Group discussions and individual sessions with a psychologist
рекрутер Марина
