E-commerce Manager (Amazon, Walmart, Shopify, Etsy)

Organo Republic is a leading U.S.- based e-commerce company specializing in high-quality gardening products. Since our founding in 2017, we’ve rapidly become a key player in the online gardening industry, selling across multiple platforms including Amazon, Walmart, Etsy, and Shopify. Our success is driven by a commitment to innovation, customer satisfaction, and the pursuit of excellence. We are now seeking a motivated, detail-oriented E-commerce Account Manager to join our dynamic team and help us continue our growth trajectory.

Key Responsibilities:

Marketplace Management:

• Product Listings:
  • Manage, optimize, and continuously update product listings to ensure they are accurate, compelling, and compliant with marketplace policies.
  • Monitor account health across all platforms, proactively troubleshooting and resolving any platform-related issues to ensure smooth operations.
  • Communicate effectively with platform support teams to address concerns, create cases, and manage appeals.
  • Regularly update storefront content, including uploading and managing product videos, writing scripts, and creating voiceovers as needed.

Inventory Management & Sales Analytics:

• Sales & Inventory Optimization:
  • Analyze sales data to inform production planning and inventory management, ensuring stock levels are optimized for a 90-day supply across platforms.
  • Adjust production plans based on sales forecasts, ensuring alignment with manufacturing schedules and making necessary adjustments to meet demand.
  • Plan and coordinate timely inventory replenishment by working closely with manufacturing, logistics, and suppliers, ensuring the seamless flow of goods.
  • Oversee the entire shipment process, from creating and managing shipment plans to ensuring timely delivery, handling all associated documentation, and submitting claims for reimbursement when necessary.

Customer Support & Returns Management:

• Customer Experience:
  • Handle customer support tickets, inquiries, and appeals promptly, ensuring a high level of customer satisfaction.
  • Manage returns and refunds efficiently, resolving any issues to maintain positive customer relationships.

SEO & Content Creation:

• Content Strategy:
  • Write SEO-optimized product listings to enhance visibility and drive sales on all e-commerce platforms.
  • Develop detailed technical briefs for copywriters to ensure high-quality product descriptions and listings that align with our brand voice and goals.

Design & Content Management:

• Creative Coordination:
  • Define technical specifications for design tasks related to e-commerce operations, including product listings, videos, and promotional content.
  • Collaborate with designers to ensure all content meets technical requirements and upholds brand standards.

Strategy & Optimization:

• Performance Improvement:
  • Develop and implement strategies based on sales data and competitor analysis to improve overall sales performance and marketplace positioning.
  • Research new platforms and opportunities to enhance work processes, customizing platform settings to optimize efficiency and effectiveness.
  • Maintain open communication across departments to ensure cohesive and efficient operations company-wide.

Administrative & Reporting Tasks:

• Operational Support:
  • Prepare on-demand reports providing detailed insights into various aspects of operations, sales, and performance.
  • Ensure the daily transfer and verification of production and inventory data in Google Sheets, maintaining accuracy and resolving any discrepancies.
  • Prepare productivity reports for warehouse staff and support design-related tasks that contribute to marketing efforts.

Requirements:

Experience:

• Industry Expertise:
  • Minimum of 1 year of experience in e-commerce account management, with a proven track record of managing accounts on platforms like Amazon, Walmart, Etsy, and Shopify (must be).
  • Strong understanding of inventory management, supply chain logistics, and customer service operations in a fast-paced e-commerce environment.

Skills:

• Technical Proficiency:
  • Advanced proficiency in sales analytics, SEO, and competitive market analysis.
  • Familiarity with industry-standard tools for keyword research and e-commerce analytics.
  • Ability to create and optimize content that drives engagement and sales.

Soft Skills:

• Leadership & Teamwork:
  • Demonstrated leadership and teamwork capabilities, with experience working across departments to achieve shared goals.
  • Strong problem-solving skills with the ability to navigate the complexities of the e-commerce landscape and adapt to changing market conditions.
  • A customer-first mindset, with a commitment to enhancing the shopping experience from initial engagement through to post-purchase support.

Working Conditions:

• Remote Flexibility:
  • Full-time remote position, allowing for a flexible work-life balance.
  • Competitive base pay with opportunities for performance-based bonuses.
  • Significant opportunities for professional growth and advancement within the company.
  • Salary will be determined based on qualifications and performance during the interview process.

How to Apply: If you meet the requirements and are excited about the opportunity to contribute to a rapidly growing company, please submit your resume to. We look forward to reviewing your application and potentially welcoming you to our team!