Senior ICT Officer

Purpose of the job:

Ensure the implementation of the information technology strategy (computing, internet and telecommunications) on the country office.

Mission 1:

• Manage the country office’s computer fleet;
• Ensure compliance with ICT standards on workstations (kitlog);
• Ensure compliance with the operating rules of the antivirus, its update on the workstations, its monitoring;
• Ensure an analysis of the reports of the antivirus solution and propose technical solutions in order to improve security;
• Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
• Ensure that a backup policy validated by the country office and by the ICT referents at HQ is disseminated and applied throughout the country office;
• Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
• Manage equipment assignments and all related documents;
• Monitor the repair and movement of equipment;
• Anticipate and identify needs in connection with his/her manager, participate in the development of budgets and place orders;
• Report to the hierarchy any problem related to the management of equipment;
• Ensure the follow-up of any external service providers (maintenance and repair services, etc.).

Mission 2:

• Manage the ICT Infrastructure;
• Install and maintain the local networks of the country office according to the standards (kitlog);
• Check that network equipment is working properly;
• Supervise the data backup system (backup policy);
• Ensure the capitalization of the technical documentation of the network, the internet connection in order to obtain a detailed mapping;
• Propose, validate an access policy (Firewall) and implement it;
• Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
• Carry out regular field visits (around 50% of time)

Mission 3:

• Ensure continuous means of telecommunication (internet, radio, satellite and premises);
• Ensure the functioning and monitoring of the means of communication on the country office;
• Carry out regular tests on the use of these means;
• Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.)and the rationalization of associated costs;
• Ensure the technological watch in terms of internet connection and means of telecommunications;
• Define a strategy concerning the means of telecommunication adapted to the country office in connection with the other departments (in particular Security);
• Create and follow the indicators allowing to monitor the means of communication (use, availability, costs, contracts etc.).

Mission 4:

• Ensure user support & trainings;
• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
• Provide users with training on equipment and applications;
• Manage daily technical support requests;
• Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
• Troubleshoot common user issues and give users symptoms of the issue;
• Provide software support to users for information and email sharing;
• Report the problems encountered and the solutions provided to the manager and team members;
• Ensure the identification of training needs, the development of training materials and their organization;
• Create and monitor indicators to monitor user satisfaction. Treat all users in a respectful and fair manner, in accordance with ACF’s code of conduct and policies (gender, safeguarding, etc.).

Mission 5:

• Produce reports, analysis and improvements. Carry out a monthly inventory and update the equipment list;
• Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
• Organize any donations / recycling in compliance with the standards at the end of the contract;
• Propose, validate and ensure the implementation of an ICT strategy;
• Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.

Please send your resume in English and we are waiting for you to join our team!!!