IT Support Specialist
Responsibilities:
• Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks.
• Grant access, change, and reset passwords.
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting hardware/software PC problems.
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
• Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
• Log all calls and activities accurately in a tracking system.
• Special projects and additional duties as assigned.
Requirements:
• 1+ year experience performing level one help desk support working as part of a corporate help desk/IT team.
• Basic Technical Certification (A+, networking, MCP, etc.)
• Strong customer service, can-do attitude, with good follow-through skills.
• Available to work with Jira
• Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Apple (MAC) are preferred.
• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
• Possess proven analytical and problem-solving skills.
• Work well with others in a team environment requiring minimal supervision.
• Good written and verbal communication skills in English and Ukrainian.
Альона
