Help Desk Specialist

Hi there!

We’re excited to introduce you to Softsich - a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.
We are looking for an Help Desk Specialist in Warsaw office.

Responsibilities

• Providing technical support to users via Help Desk (1st and 2nd line): handling incidents and service requests

• Supporting and configuring workstations on Windows/macOS/Linux

• Preparation, configuration, and formatting of new devices (laptops, PCs, peripherals)

• Equipment accounting: issuance, receipt, preparation for reuse

• Support for users in solving basic and intermediate IT problems (hardware/software)

• Consulting on software use and configuration

• Employee onboarding/offboarding (configuring access, equipment, work environment)

• Registering and configuring devices in MDM (enrollment, compliance check)

• Checking devices for basic vulnerabilities and compliance with security policies 

Skills & Qualifications

• Solid knowledge of Windows, macOS, and Linux operating systems

• Experience with Google Workspace

• Understanding of software installation, configuration, and optimization principles

• Practical experience in formatting and preparing equipment for use

• Understanding of IT support processes and working with users

• Experience with MDM/endpoint management is a plus

• Ability to work with ticket systems (Jira, Service Desk, similar)

• Understanding of ITSM processes (Incident, Request, Change — at a practical level)

• Skills in working with scripts/automation (PowerShell/Bash — a plus)

• Knowledge of networks: TCP/IP, DNS, DHCP, VPN (user-level troubleshooting)

• Ability to maintain technical documentation and user instructions

• Understanding of SSO/MFA/Conditional Access principles (at the level of use and basic settings)

• Experience with corporate SaaS services (password managers, collaboration tools)

• English B1 – Intermediate

• Ukrainian B2 – Upper Intermediate

 What We Offer:

• Flexible schedule and freedom to choose: work from our office in Warsaw.

• 24 paid vacation days, sick leave, and medical insurance (currently in Ukraine, other countries — in progress).

• A friendly, open-minded team where it’s easy to ask questions, learn, and be yourself.

• Coverage for professional events and training.

• Birthday gifts, team buildings, and genuine team connection.

• Zero energy or business ties with the aggressor country — and we’re proud of that.
   

 Ready to join a team?
Then welcome on board — let’s grow smarter together!