IT Officer

World Vision International (WVI)—a leading international non-governmental organization—is looking for IT Officer

World Vision’s focus is helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

World Vision is committed to safeguarding children and adult beneficiaries believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation and expects all employees, interns, volunteers and all WV affiliates share the same commitment. WV takes diligent measures to screen out all people who might seek to use WV to harm children or adult beneficiaries, or whose past actions indicate an unacceptable risk of such harm. Therefore, our recruitment policy and procedures include extensive identification checks prior to employment or engagement with WV in order to ensure safeguarding to the fullest extent.

Join a highly motivated team of world-class international and local humanitarian professionals to establish, build, and grow World Vision’s presence in Ukraine. You will work alongside global professionals, improving your knowledge, skills, and abilities in a multinational organization that will prepare you for work in the world’s best-in-class companies in the future.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or other related field.
• Minimum 2 years of experience in providing IT services to different profile of customers in business environment.
• Demonstrated working knowledge of hardware and software products and problem solving / diagnostic skills.
• Proven technical computer skills in Windows OS 10/11, Microsoft Office Software, basic network/LAN management skills, 
• information/data management, IT security, Android, Apple iOS.
• Ability to work under pressure and on multiple tasks as well as well – developed ability in problem solving
• Excellent organizational skills and ability to prioritize.
• Ability to perform well individually and as team member.
• English language fluency
• Willingness to travel 20% of the time

Responsibilities

Technical support:

• First point of contact for IT technical support.
• Diagnoses problems by evaluating multiple options.
• Escalates problems when necessary.
• Documents problem status and resolution.

Technology planning and deployment:

• Evaluates and proposes technologies and solutions.
• Coordinates the deployment of systems, equipment and infrastructure.
• Prepares technical specifications to Procurement for equipment and services acquisitions.
• Performs technical evaluation of quotes.

Technology planning and deployment:

• Evaluates and proposes technologies and solutions.
• Coordinates the deployment of systems, equipment and infrastructure.
• Prepares technical specifications to Procurement for equipment and services acquisitions.
• Performs technical evaluation of quotes.

Information security, data management and data protection:

• Ensures that IT security technical measures are in place and tested regularly.
• Defines relevant policies and procedures and ensures awareness across project teams and office users.
• Works closely with project team members and data protection team on technical and organisation measures to safeguard personal data of beneficiaries and other data subjects.

Inventory and asset management:

• Maintains inventory of hardware and software assets in accordance with established policies and procedures.

Training:

• Provides training as it relates to technologies, systems and equipment in use.

Documenting and reporting:

• Creates, modifies and reviews policies, procedures, technical and process documentation.
• Documents solutions to common problems and responses to frequently asked questions.
• Provides reporting on the usage of systems, data; supports teams in creating reports.

Additional Information

• Full-time in office presence
• Official employment according to Ukrainian labour law
• Medical insurance
• Foreign language courses
• WVI Institutional trainings
• Only candidates with Ukrainian citizenship or authorization to work in Ukraine will be considered
• Submit resume and cover letter IN ENGLISH
• Resumes will be reviewed on a rolling basis and this position may close sooner than anticipated