Reservations Officer

Dear candidates, please read attentively and apply if you are really matching the requirements. Please send your Resumes in English.

We are looking for detail-oriented reservation professionals to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation officer you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Key responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers' desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Requirements:

• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite, google suite.
• Data entry experience.            
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• Our benefits : 30 days annual paid leave days 10 days paid FRL 10 days cover of the sick leave FAM trips to Maldives opportunity Commissions from sales