Спеціаліст з бронювання

Required experience: 3-6 years

Full time, remote work

• From Monday to Friday from 10:00 to 19:00
• Saturday 10:00 - 16:00
• Sunday is a non-working day

Duties and responsibilities

• Collaborate with clients to determine their needs and advise them on suitable hotels, modes of transport, cost and accommodation.
• Build and promote strong, long-term customer relationships.
• Respond to requests and calculate the total cost of the trip in accordance with their request and offer alternatives if the requested hotels/resorts are fully booked.
• Maintain all personally made reservations and make sure that all services are in order before the guest's arrival and payment is collected by the set date.
• Resolve emerging problems with trips, quickly process complaints and inform the superior about it.
• Provide support to customers, be in touch via the corporate mobile line and e-mail 24/7.
• Generate a "proforma invoice" through the system and follow the deadlines.
• Work with the reservation system, data entry and maintenance.
• Notify partners about special offers, advise on hotel services.
• Maintain a healthy relationship with hotel reservations and sales.
• Carry out your daily routine, check whether all entered reservations are correct and accurate.
• Participate in office meetings: company team meetings, meetings with hotel representatives.
• Achieving the company's sales goals.
• Other relevant duties as assigned by the company's management.

Skills and abilities

• Bachelor's or Master's degree in tourism or any other relevant field.
• At least 3 years of experience in the field of tourism (tourist company).
• Experience working with different reservation systems.
• The experience of performing about 10-20 booked per day.
• Skills of booking and selling tourist products.
• Ability to work with people and cope with stressful situations.
• Strong character, emotionally stable, purposeful, passionate, creative.
• Good communication skills to build close relationships with agents and hotel management.
• Fluency in English and Russian (both oral and written).
• Business writing skills.
• Negotiation skills.
• Computer skills: Windows, Microsoft Office (especially excel/word), Internet Explorer, Outlook
• Reservation/booking systems.
• The ability to read and calculate contracts from resorts will be a plus.