Information Security Service Analyst

Information Security Service Analyst

Location: Kyiv, Ukraine

Working Pattern: Remote

At PMI, we’ve chosen to do something incredible. We’ve transformed our business and are building our future on one clear purpose—to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Information Security Service Excellence is part of the global Information Security organization and is an established practice with many years of operations. You will be responsible for driving and evolving the enterprise-wide global cybersecurity service catalogue and the demand management process focusing on long-term, sustainable business value creation.

What You’ll Do

• Support the Head of InfoSec Service Excellence in ensuring that the InfoSec team aligns its services and delivery with the overall business goals, leading to a positive and sustainable impact on business value
• Handles the aggregation, prioritization, and management of demand from various IT platforms, regions, and InfoSec teams. 
• Supports implementation of standardized templates and processes, so that the InfoSec team can ensure consistency and quality in its services, leading to increased trust and reliability.
• Support implementation of automation and Tech Integration, reducing time spent on repeated activities that can be easily automated ensuring consistency and effectiveness leveraging AI capabilities.
• Collaborate with all InfoSec teams to define, communicate and implement a comprehensive list of InfoSec services offered, ensuring clarity and transparency for stakeholders.
• Support implementation and measuring of customer satisfaction mechanisms per service & service component, understanding customers perspective and determining if processes and services conform to customer requirements and what actions should be taken to adjust.

Skills & Capabilities

• Basic knowledge and understanding of information security concepts, industry best practices and relevant legal and regulatory requirements
• Prior experience in designing, and implementing service excellence programs and processes is desired
• Must have at least a bachelor's degree, preferably in a technology-related field, or equivalent education-related experience
• Ability to communicate technical subjects to both IT and business–centric audiences to build champions and deliver results
• Hands-on experience with security service delivery, organization-wide risk assessment, third party risk management tools and technologies, it is a Plus
• Upper-intermediate English, fluent Ukrainian
• Team player with ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork

Rewards & Benefits

• Competitive compensation package.
• Medical insurance and wellbeing support.
• Professional development opportunities and access to global learning platforms.
• International career opportunities within Philip Morris International.
• Inclusive, collaborative, and innovation-driven culture.
• The opportunity to contribute to one of the most significant business transformations in the industry.