Consumer Experience Specialist

Philip Morris Ukraine, on behalf of its Partner, is looking for a Consumer Experience Specialist, who will support the team in consumer journey projects.

ACCOUNTABILITIES:

• Contributing into the development of projects related to understanding consumer perspectives/experience in various channels.
• Support in re-listening and validation of calls via respected programs and results of additional consumer experience. BAU support of other consumer journey projects and consumer behavior analysis (“field” visits etc).
• Further translating insights from consumer into clear, actionable recommendations for business users to implement effectively.

REQUIREMENTS:

• Advanced user experience with MS Office (Word, Excel, PowerPoint).
• Strong attention to details.
• Experience in calls/questionary validation or work in call center will be beneficial.
• Ability to analyze a range of data, derive meaningful insights and interpret findings into actionable recommendations.
• Solid communicational and interpersonal skills.
• Flexible, enthusiastic, and willing to learn.
• Intermediate English level

WHAT WE OFFER:

• You will work in truly international environment
• You will get unique development opportunities
• You will enjoy building your network among highly professional colleagues
• You will get competitive level of compensation & social package