Customer Success Manager

UTECH - a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a Customer Success Manager.

Required Skills and Experience:

• Upper-Intermediate English
• Ability to work by schedule: 
  • 5 pm - 1 am
  • US Holidays are off 
• Multitasking
• Strong phone presence
• Self-motivated and accountable
• Strong customer service skills, as well as follow-through, required
• Experience working remotely with technology platforms preferred

Responsibilities:

• Customer Facing role responsible for making calls daily to current customers to identify opportunities to sell additional products as well as identifying any challenges the customer may be experiencing
• Expected to become a product expert for both the software and hardware associated with GPSTab
• Need to be a critical thinker and proactive problem solver

What will you get with UTECH:

• 18 working days of paid time off
• 20 days of paid sick leave
• Health & Sports coverage program
• Technical growth compensation
• Competitive compensation and regular compensation increases
• Free English courses
• Official Ukrainian holidays are a non-working day
• Life event bonuses (marriage, newborn, etc.)
• Referral bonus system
• Flexible working hours 
• Accounting as a service
• Team building and corporate events
• Game & lounge zones in the office
• Convenient office location
• Be part of IT cluster cooperation

If you are interested in your job, please send your CV in English.