-Managed to provide first-rate support to business clients, merchants, and VIP customers via the Zendesk ticket system;
-processed email inquiries from businesses or high-net-worth individuals; -supported existing business clients and assisted new customers with the onboarding and integration of the payment tools into the websites using popular messengers;
-performed in-depth due diligence and underwriting;
-well-acquainted with API/SCI workflows;
-worked with databases and callbacks;
-tracked the statistics and inquired clients about their requirements;
-hosted the e-meetings;
-did presentations and pitch decks;
-made plans and completed monthly/quarter/annual tasks and the department's goals;
-gathered and analyzed customer feedback through surveys;
-monitored customers' compliance with the platform policies and logo/brand name requirements;

-Facilitated creation of learning plans;
-conducted employee training and evaluated their skills;
-delivered first-rate, efficient, satisfaction-driven support via email, and ticket system to individuals and premium clients;
-developed a knowledge base and empowered the expertise of the team; -co-hosted the interviews with the job candidates;
-communicated with representatives of external providers and partners;

-Handled numerous chats simultaneously;
-provided first-rate support in a timely manner;
-demonstrated strong performance in a fast-paced, high-pressure environment;

-Executed exceptional assistance via email and ticket platform to individuals and VIP clients;
-skilled at managing multiple tasks simultaneously;
-facilitated communication with external providers and partners;
-created seamless visual instructions for the customers;