Native Ads, Inc.

Customer Support Representative

Dates Employed Aug 2016 - Present

Employment Duration 2 yrs 9 mos

Location Vancouver, Canada Area

• • Managed advertiser accounts and provided direct customer support (email, intercom)
• • Managed campaign optimization through web analytics tools and instruments
• • Monitored platform for bugs and coordinated with QA team to generate reports
• Posting articles using Wordpress.

Customer Service Representative

Dates Employed Nov 2014 - Aug 2016

Employment Duration 1 yr 10 mos

• • Gathering the data from running campaigns and optimization through web analytics tools and instruments

Техническая поддержка пользователей, предоставление оперативной информации, выполнение функций игрового мастера (ГМ). Переводы на проектную команду. Создание гайдов (руководства пользователя) Аналитика.

Support Team Specialist

Dates Employed

Oct 2013 - March 2014

Employment Duration 5 months

Location Ukraine, Zaporizhia

- Provision of information and technical support- Filling the database of the most asked questions- Creating a communication link between the client and the team of game masters if necessary- Analytics and evaluation of colleagues

Online Customer Support Agent

Dates Employed June 2013 - Oct 2013

Employment Duration 5 mos

Location Ukraine, Zaporizhia

- Providing information and technical support in the online chat.- Filling the database of the most asked questions- Creating a communication link between the client and the team of game masters if necessary