Lead cross - market transition projects across europe, coordinating project plans, governance meetings, stakeholder alignment, dependencies, risks, readiness criteria, and operational handover. drive the transparency and engagement phase by clarifying scope and requirements, building stakeholder maps, preparing risk assessments, calculating fte sizing, and developing business cases, change requests, and knowledge - transfer plans. coordinate knowledge transfer, ramp - up, and hypercare activities monitor open actions, operational readiness, sla/kpi performance, and closure criteria with market and nbs stakeholders. create and maintain power bi reporting for project portfolio visibility, including planned versus actual go - live and closure dates, project status, fte dynamics, and stakeholder satisfaction indicators. prepare governance materials and readiness assessments using timeliness, coverage, first time right, volume, and fte measures translate insights into clear actions and escalation points. facilitate workshops and governance calls, document decisions and action owners, support issue resolution, and communicate project closure and post - project governance arrangements. support compliance and control activities through structured documentation, risk and control alignment, and assessment preparation for new service transitions

Managed accounts payable activities for nordic markets, ensuring accurate processing, documentation quality, issue follow - up, and collaboration with international stakeholders. conducted business continuity management exercises for the taiwan market and supported business - process resilience activities. accounts receivable accountant

Issue resolution, and customer account follow - up. operated in a high - volume international environment requiring accuracy, deadline discipline, and clear stakeholder communication

Coordinated daily operations, customer service, staff communication, and issue resolution in a fast - paced service environment. selected power bi project highlights developed the mdm service development report covering project portfolio overview, planned versus actual milestones, fte dynamics by project and project manager, and stakeholder satisfaction. designed reporting views and measures to support governance discussions and handover of recurring kpi monitoring after project closure. applied project lifecycle governance across transparency, knowledge transfer, ramp - up, hypercare, and closure, with structured readiness and sizing health checks. tools methods analytics project collaboration methods