Працював в 3 компаніях 25 років 1 місяць
Торгівля роздрібна / Retail, Архітектурні та дизайнерські бюро, Будівництво
Sales Manager / Client Consultant
Paolo Rossi, Holz, FORTE
Торгівля роздрібна / Retail
25 років 1 місяць
01.1997 - 01.2022
• Provided written customer support via CRM systems (Bitrix24, 1C), handling orders, inquiries, and requests
• Communicated with clients regarding product details, timelines, and issue resolution
• Resolved customer concerns and ensured accurate order processing
• Maintained structured communication and internal documentation
• Worked with technical documentation and internal systems
• Managed multiple client requests simultaneously while maintaining response quality
Co-Founder & Director, Door Sales Division
GROSSETO Interior Studio
Архітектурні та дизайнерські бюро
8 років 1 місяць
01.2005 - 01.2013
• Worked with international suppliers and cross-border communication
• Handled complex client requests via written communication (email, messaging)
• Resolved escalated issues from VIP clients and partners
• Coordinated orders, delivery timelines, and issue resolution with suppliers
• Ensured high customer satisfaction in high-value transactions
• Built long-term client relationships through consistent communication and problem-solving
Salon director
Studio 58, Odesa, Door Salon
Будівництво
4 роки 1 місяць
01.1999 - 01.2003
• Managed client interactions and service quality standards
• Handled customer inquiries, complaints, and order-related issues
• Supervised daily operations and ensured smooth workflow
Ключова інформація
Written & Verbal Communication
English: Intermediate (B1). Daily use in written communication (chat, email); confident understanding customer requests and responding clearly. Extensive experience with live chat, email, and ticketing systems — clear, polite, and well-structured communication.
Premium Client Relations
20+ years of experience managing client expectations in the premium segment. Proven ability to de-escalate complex situations and maintain high service standards.
Technical & Analytical Skills
Proficient in MS Excel and SQL (certified, 100/100). Comfortable working with CRM systems (Bitrix24, 1C), admin panels, and internal tools.
High Autonomy & Reliability
Former business owner and director. Strong self-discipline, attention to detail, and ability to work independently.
Work Preferences
Written communication (chat, email, tickets, helpdesk) preferred; open to verbal communication as well. Available for day shifts (until 5 PM) or night shifts (from 9 PM).
Володіє мовами
Англійська
середній
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Російська
вільно
Українська
рідна
Курси, тренінги, сертифікати
Data analytics - DAN.IT (SQL certified, 100/100; Python; Excel)
Internet marketing - Hillel IT School
Додаткова інформація
Особисті якості
Work style: independent, structured, and detail-oriented. Comfortable working without supervision during night shifts.Strong ability to stay focused in high-load environments and handle repetitive tasks with consistent quality.Ready to start immediately.
Ruslan
Ruslan
Customer Support Specialist
Одеса
Активно шукає роботу
повна зайнятість, неповна зайнятість
Характер роботи: віддалена робота
Остання активність 19 годин тому