Organized workflows and ensured timely delivery of complex international contracts. coordination with customers of product specifications, packaging design, and shipping instructions. managed orders project timelines, documentation, and contract execution processes. preparation, approval and administration of contracts export documentation. coordinated communication between international partners, production logistics suppliers, and internal departments (including designers) . maintained and improved crm workflows and documentation systems. coordination and control of timely payments from clients to suppliers. project management of the development and implementation of a new company - wide crm system

Organized office operations and internal processes (including corporate international trips) . supported onboarding and training of new employees. personal assignments from company executives

Managed client relationships and negotiations. prepared commercial offers and complicated the deals

Developed email marketing system and content plan. instagram visual content strategy and monthly content plan creation

Event customer service manager client communication, analyzing client needs and event coordination. organization and quality control of events