1. Manage the team (production, sales, purchasing, logistics, financial, branch managers).

2. Develop a quarterly work plan

3. Monitoring the work of each department and ensuring the implementation of the work plan

4. Working on coordination between departments

5. working with sales team on creating new markets outside Egypt (USA, EU, Dubai, Saudia Arabia, Libya

6 - determined incoterm and payment term for export sales

- Export part (handling Africa for Distribution business EMEA)
1) -Review purchase order and Review bill of lading instructions and country requirements as per ECC_Handbook
2) -Cooperates with planner and scheduler for material/quantity Availability (sourcing from USA,EU,Dubai,Saudia,South Africa)
3)-Contact freight forwarder for scheduling sea/Air shipment plan
4) -Contact documentation team for Export documents and import documents
5)-Contact with carrier regarding any issue with customs
6)-Cooperate with financial team for Payments and invoices and LC
7)-Cooperates with BQC team for physical/virtual return or any changes requested by customer
8)-Handling sample orders
9)-Cooperates with Sales team
10)- Cooperate with production team regarding patches

-domestic part (south Africa)

1- process the orders throw SAP

2- cooperate with financial team (Payment terms / credit note / debit note )

3)- cooperate with logistics regarding planning orders delivery on time according to trucks capacity and customer's distance

4)- cooperate with the product manager regarding the availability and the allocation

5)- cooperate with the sales team

A) – Send daily reports for all desks which we are working with regarding the open withdrawals and deposits which made under each desk, using cashier Arabic desk, English desk, Asian desk, Latin American desk

B) – Withdrawals: check the eligibility for all the withdrawal requests which opened on the previous working day, and process the WD on CRM via different PSP and wire transfer (Bank transfer) via Morgan, Payrtailer, Payment Asia, ZotaPay, Swiffy

C) – Bonus and Credit : checking the eligibility for VIP clients in order to add the bonus or credit, and I determine the required trading volume based on the client's dashboard and the risk D) – checking the KYC documents and third party and asking customer support to contact the client if needed

E) – Monitoring the work of the sales team and their commitment to implementing the company's policy through quality management

F) – Chargeback : checking if we received CHB from any customer and start work on the account and decide if we have to dispute or not, and prepare the dispute letter

- leading a team of 11 members

- provide agents with data for calls

- provide agents with companies for p2p business

- teach and support fresh agents (non-experienced)

- dealing with the risk department

- dealing with Inquiry and verification departments

- dealing with collection department

- Analyze work performance and develop a short and long-term plan