I am an experienced customer support representative delivering excellent KPI results, my background in an outsourcing company with international clients. I specialize in resolving customer issues quickly, handling complaints effectively, and ensuring a smooth customer experience.

In my previous role, I assisted website/app users by answering inquiries, resolving issues and disputes, handling high-value transactions, and following up on complaints. I communicated with customers through chats, live chats, tickets, and emails. I also trained and mentored new agents to improve team performance and quality standards. Consistently achieved 95-100% QA scores and reduced average resolution time by 25%.

I am a strong communicator, a team player, and always eager to learn. Looking to grow into a higher role, I want to use my skills to improve processes and enhance service quality.

Skills:

-Customer Support & Conflict Resolution

-CRM & Data Management (Playvox, Ticketron, Confluence, BambooHR)

-Communication & Team Collaboration (Slack, Teams, Jira, Trello)

-Process Optimization & Training agents

-Microsoft Office & Google Workspace

-Problem Solving, multitasking, teamwork, attention to details, analytical skills

-Tools: Textexpander, Magical, Grammarly, VPN, Canva.