Delivered over 700 minutes of accurate transcription monthly using Loft 2.0 tools.Supervised a team of 6 transcribers ensuring 100% on-time delivery and adherence to client quality standards.Onboarding and training new team members.QC of completed tasks.

Conducted linguistic QA and annotation for AI datasets in Ukrainian.Audited over 5000+ labeled data points, improving dataset consistency.Collaborated with cross-functional teams (EN–UA–RU) to align cultural and linguistic nuances.

- selling the company's services over the phone
- consultation of clients regarding education abroad, assistance with choosing a country of study and educational programs
- managed over 200+ client applications for study abroad programs in EU and USA, Canada
-conducted visa documentation and interview prep, achieving 98% approval rate
-work with the SRM system Bitrix 24, Microsoft Office, Google Workspace