• Launched new platform interfaces and features in iGaming and FinTech sectors.
• Improved on-time delivery through cross-functional alignment and operational excellence.
• Reduced manual reporting efforts by implementing automated dashboards for leadership decision-making.
• Contributed to a scalable architecture that supported rapid business growth.
• Built and developed high-performing project teams with strong delivery focus.
• Established a structured documentation system that accelerated onboarding and reduced operational errors.

Delivery:

• Built a delivery system that reduced project delays and improved reliability.
• Prevented budget overruns through disciplined resource and financial management.
• Established a scalable delivery infrastructure that supported significant business growth.
• Delivered multiple successful platform integrations, expanding market reach and customer value.
• Reduced implementation time for custom solutions, increasing overall competitiveness.
• Created new revenue streams through integration-driven opportunities.

Support:

• Built L1/L2/L3 support teams, enabling the handling of rapid customer base growth.
• Automated routine processes, freeing team capacity for strategic initiatives.
• Significantly improved CSAT and NPS through structured feedback loops and customer-focused processes.
• Reduced escalation resolution time through effective cross-department collaboration.
• Established a scalable support infrastructure with improved unit economics and operational efficiency.