Manage business communication with external clients to ensure seamless service delivery. Coordinate transportation logistics for various goods, including hazardous materials, ensuring timely and safe deliveries. Oversee the preparation and execution of transport documents, ensuring compliance with legal and regulatory requirements for cross-border shipments. Perform cargo accounting, control, and documentation verification for import deliveries. Maintain and update data in the CRM system while preparing accurate internal electronic reports. Analyze transportation costs and identify opportunities for cost optimization. Track shipments and provide regular updates to clients and stakeholders. Resolve issues related to delays, damaged goods, or other transportation disruptions. Collaborate with carriers, brokers, and other logistics partners to ensure efficient service. Develop and maintain standard operating procedures for logistics processes. Stay updated on changes in transportation regulations and ensure compliance. Assist in the planning and scheduling of shipments to meet deadlines and client needs.

Conducted active B2B and B2C direct sales. Negotiated with customers to meet their needs and close deals. Prepared and presented compelling commercial offers. Expanded and maintained the customer base, fostering long-term client relationships.

Troubleshoot and resolve technical issues, ensuring the app operates effectively and efficiently. Manage payment processes and handle documentation related to user accounts and transactions. Moderate and launch advertising campaigns on Meta platforms (Facebook and Instagram), ensuring compliance with platform guidelines. Work with databases to maintain data integrity and optimize application performance. Collaborate with cross-functional teams, including developers and product managers, to enhance user experience and improve support workflows. Provide timely, clear, and empathetic communication to users through various support channels. Identify recurring technical issues and work with the development team to implement long-term solutions. Develop and maintain technical support documentation, FAQs, and troubleshooting guides. Monitor app performance metrics and propose improvements based on user feedback and technical data.