* Handled incoming customer inquiries via chat and email, providing timely and helpful support in a fast-paced remote environment.

* Resolved complaints from frustrated or angry customers with patience and professionalism, helping to maintain customer satisfaction and trust.

* Used Salesforce CRM to manage support tickets, track communication history, and escalate issues when necessary.

* Collaborated with team members and followed internal procedures to ensure consistent and high-quality service.

* Developed problem-solving and multitasking skills while gaining valuable experience in remote customer support.

* Maintained a friendly, calm, and humorous approach even during high-pressure situations.

Prepared a full range of sushi items, including classic and signature rolls, sashimi, nigiri, and hot appetizers, while following Ninja Sushi's quality and presentation standards.

Ensured daily freshness and proper handling of fish and other ingredients, prioritizing food safety and flavor.

Worked efficiently during peak hours to prepare orders quickly without compromising quality.

Maintained a clean, organized, and sanitized workstation in line with health department regulations.

Supported team operations by helping with kitchen prep, dish setup, and managing stock levels.

Communicated with servers and customers to customize orders and accommodate special dietary requests.

Helped create a positive kitchen atmosphere by staying calm, focused, and professional under pressure.

Prepared a wide variety of sushi dishes, including nigiri, maki, sashimi, and specialty rolls, following traditional Japanese techniques and modern trends.

Ensured high standards of food hygiene, freshness, and presentation at all times.

Managed inventory of fresh seafood and ingredients, reducing waste and ensuring optimal stock levels.

Maintained a clean and organized workstation in compliance with food safety regulations.

Interacted with customers at the sushi bar, taking special requests and delivering an engaging dining experience.

Assisted in training junior kitchen staff and promoting teamwork during busy service hours.

Adapted quickly to high-pressure environments during peak times while maintaining speed and accuracy.