• Designed and executed test plans, test cases, and checklists to ensure product quality and reliability.
• Facilitated the migration of numerous test cases from Excel to Zephyr in Jira.
• Accurately estimated testing activities, reported bugs, and analyzed results for insights.
• Actively participated in Agile practices, including stand-ups, sprint planning, backlog refinement.
• Onboarded and supported newcomers through effective Knowledge Transfer.
• Utilized tools such as Jira, Zephyr for JIRA, Xray Cloud, Confluence, Bamboo, Jenkins, Azure VMs, and Oracle VMs to streamline the QA process.
• Led rigorous testing efforts for Project Redline, focusing on Office Open XML support and comprehensive testing of new features and regression, including overtime to meet crucial deadlines.
• Specialized in testing the Change-Pro/Litera Compare Desktop and Litera Compare Web server products, with a focus on integration, functionality and UI testing on Windows.
• Pursued C# basics and automation courses to transition towards automation testing.

• Delivered priority-based email support for company products, handling tickets in RT.

• Conducted initial PortaSwitch (Integrated Billing & SIP) system configuration and testing.

• Investigated issues and verified them before submitting bug reports in YouTrack.

• Managed critical alerts from an NSCA-based monitoring system (Nagios).

• Prepared and installed regular PortaSwitch maintenance releases (MRs), communicating with clients in real-time during updates.

• Linux System Administration (CentOS): configured IP firewall settings; managed log file rotation and compression; monitored disk space, established backup policies and setup.