Summary

A goal-oriented and experienced specialist with a strong track record in increasing potential sales volumes, expanding client bases, and thereby enhancing customer satisfaction. Possesses excellent communication, strategic planning, and negotiation skills. Able to thrive in a highly competitive environment, quickly adapting to meet expected positive outcomes, and achieving key performance indicators in both sales and contract management.

Key Potential Competencies

- B2B and B2C sales

- Handling and addressing objections

- Negotiation skills

- Customer Relationship Management (CRM)

- Sales strategy development and implementation

- Market analysis and customer needs forecasting

- Mentorship and team management skills, if needed

Professional Experience

Sales Specialist for Services and Products (Current)

- Increased planned sales by up to 30% through personalized work strategies and innovative situational solutions with clients, as well as by enhancing service quality.

- Developed and implemented a system for instant customer satisfaction assessment, which led to a 70% improvement in client retention. (Proprietary methodology)

- Conducted training and mentoring for potential sales specialists, helping to reduce adaptation time by up to 30% in some cases.

- Regularly analyzed the market and competitor offerings to adjust company strategy, considering product specifics and modern sales perspectives.

Sales Specialist

- Attracted over 40% of new clients, increasing service sales volume during the first year.

- Created standard scripts using modern IT methods for handling objections, boosting conversion growth.

- Participated in negotiations with key clients, ensuring stable, long-term strategic partnerships.

Education

Kharkiv State Zooveterinary Academy Specialist in "Zooingeneriy" (Biohacking) 1998–2003

Additional Skills and Knowledge

- Fluent in graphology and graphotherapy

- Experience with CRM systems (Salesforce, Bitrix24)

- Proficient in MS Office (Excel, PowerPoint)

- Skilled in analytical tools (Google Analytics, Power BI)

- Monitoring, analysis, and forecasting (LTV, ROMI, CPO, VTR, GRP, CAC)

Personal Qualities

Responsibility, result-oriented, flexibility, communicative, proactive, and stress-resistant.

References

Available upon request. I am ready to answer your questions and discuss how my skills can be beneficial for your company.