• Ensured platform content adhered to company guidelines and standards by reviewing and moderating up to 3,120 ads daily, including titles, photos, descriptions, and item categories.

• Consistently recognized as Moderator of the Month and Moderator of the Quarter for exceptional performance.

• Contributed to the automation of the moderation process, improving filter efficiency, violation-handling scenarios, and AI training, which significantly boosted team effectiveness.

• Reduced fraud cases during pre-moderation by applying in-depth knowledge of pricing, common items, and fraud detection methods, thereby enhancing platform security.

• Collaborated closely with the customer support team to expedite complaint resolution and improve response times for user inquiries.

• Assisted in developing moderation guidelines, improving overall content quality across the platform.