Manage the ceo s calendar, meetings, and travel arrangements. Prepare and organize materials for meetings, presentations, and reports. Ensure the executive s time is effectively utilized by prioritizing and filtering incoming requests. Assist with the coordination and execution of key projects. Track progress on various tasks and ensure deadlines are met. Support the sales or marketing team with administrative tasks or coordination. Contracts and sow creation. Maintain crm health. Maintain documentation, records, and filing systems. Assist with financial reporting, expense management, and budgets as required

Managing calendars and follow, ups. Taking minutes of meetings. Coordinating events, projects, activities. Conducting research, assembling, and analyzing data to prepare reports and documents. Other tasks of the executives. Travel scheduling support. Preparing presentations, reports etc. Compiling agendas and documents/reports/presentations for meetings. Planning leader s working week. Implement improvements where necessary

Coordinating and optimizing front, and back, of, house restaurant operations. Controlling operational costs and promoting efficiency. Weekly, monthly, and annual financial reporting, p l accounting and payroll general administration. Recruiting, training and supervising staff agreeing and managing budgets handling administration and paperwork making improvements to the running of the business and developing the restaurant. Preparing and presenting staffing/sales reports handling customer enquiries and complaints overseeing stock levels ordering supplies ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Supporting team manager and performs management duties when manager is absent or out of office. Providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Assisting management with hiring processes and new team member training. Answering team member questions, help with team member problems, and oversee team member work for quality and guideline compliance. Communicating deadlines and sales goals to team members. Developing strategies to promote team member adherence to company regulations and performance goals. Conducting team meetings to update members on best practices and continuing expectations. Generating and sharing comprehensive and detailed reports about team performance, mission, related objectives, and deadlines

Responsible for customer contact interface via telephone, internet, text messaging services. Logging requests promptly follow up to ensure both timely completion customer satisfaction. Providing extraordinary customer service with existing and potential residents. Answering inbound calls in a positive, professional manner. Updating the existing customer database with contact information maintain all customer interactions in the crm. Following up on customer calls with clerical duties : faxing filing paperwork. Liaising with other departments to ensure customer calls are addressed timely. Managing difficult customer situations, respond promptly to the needs of the customer, solicit feedback to improve service. Follow communication procedures, guidelines and policies