Працювала в 6 компаніях   5 років 5 місяців

IT, Транспорт та Логістика, Консалтинг / Аудит

Drayage Specialist

Zelh

IT

1 рік 4 місяці

05.2023 - до теперішнього часу

  • Analysis of booking information from customer to determine and verify necessary requirements.
  • Proactive communication with customers regarding any changes to service.
  • Sourcing and contacting dependable carriers to determine equipment availability and negotiate rates.
  • Consistent follow up with carriers for missing information.
  • Loads dispatching.
  • Gathering all required paperwork.
  • Providing customer service with finalized booking details.
  • Daily follow up calls/emails to check on bookings and delivery orders.
  • Follow up on loaded containers and unloaded containers daily.
  • Coordination of import and export containers.
  • Conduction of onboarding training for new employees.
  • Partial invoicing process.

Senior Freight Broker

Load2Go LLC

Транспорт та Логістика

1 рік 7 місяців

10.2021 - 05.2023

  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Gained leadership capabilities by successfully motivating team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • High level of negotiation skills and sales.

HR Specialist

Load2Go LLC

Транспорт та Логістика

5 місяців

04.2022 - 09.2022

  • Recruited new drivers to work for a trucking company.
  • Reached to leads from advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Advised on working conditions; planned medical test appointments.
  • Trained 2 new employees from scratch.

Logistics Coordinator

Load2Go LLC

Транспорт та Логістика

1 рік 2 місяці

03.2021 - 05.2022

  • Tracked orders and notified customers of status or potential delays.
  • Registered vendors and customers on database to maintain the updated roster.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Managed loading, unloading, and on time finalized documentation.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and resolving issues.

Team Leader

Load2Go LLC

Транспорт та Логістика

5 місяців

05.2021 - 10.2021

  • Resolved customer service issues by finding immediate solutions, increasing customer confidence.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals, including 1:1 meetings providing feedback weekly.
  • Conducted interviews and onboarding of new stuff members.
  • Recruited and trained high-performing team members, maintaining optimized service.
  • Analyzed team performance data to provide meaningful insights.
  • Resolved complicated issue cases with customers and carriers.
  • Approved detention/layovers/charges according to company's policy.

Customer Service Representative

Uki Service

Консалтинг / Аудит

1 рік 11 місяців

05.2019 - 04.2021

  • Handled 85+ calls daily, with duties including consulting new customers, retrieving customer data, presenting relevant product information, and canceling services.
  • Conducted training for five new employees, entering customer data and organizing customer interaction logs.
  • Managed and operated data for successful output.
  • Gained additional knowledge of terms in medical sphere
  • Worked on-site & off-site.

Ключова інформація

  • Leadership
  • Fast decision making
  • Problem solving
  • Time management
  • Ability to multitask
  • Teamwork
  • Fast learner
  • Communication
  • Customer service
  • Analytical skills
  • Operational skills

Навчалась в 1 закладі

Чернівецький національний університет імені Юрія Федьковича

Bachelor's & Master's degree in Philology

Чернівці, 2019

Володіє мовами

Англійська

вільно

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

CEFR C1 approved by Kensington Academy of English

Iryna

Freight Broker | Intermodal Service Rep | Drayage Specialist

Івано-Франківськ

26 років

Активно шукає роботу

повна зайнятість

Характер роботи: віддалена робота

Оновлено 1 тиждень тому