Receiving incoming inquiries from clients and providing correct and comprehensive information about the bank's services, tariffs, and procedures

Conducted customer acquisition activities for retail businesses, increasing the client base by 20% over 6 months through presentations and the distribution of over 500 promotional materials.

Negotiated with organization executives, successfully closing deals on financial products, including 50+ consumer loans and setting up overdrafts on more than 100 credit cards.

Advised retail and corporate customers on financial products, achieving a 95% customer satisfaction rate and ensuring that over 85% of clients clearly understood the products and services tailored to their needs.

Managed the opening of 150+ current accounts and monitored overdue debts, reducing delinquency by 10% through the implementation of preventive measures and proactive debt recovery strategies.

Maintained high service quality standards across all customer interactions, contributing to a 15%

Engaged in customer acquisition activities for a newly opened branch in a location with no prior client base, delivering over 50 presentations and distributing more than 500 promotional materials, which led to a 25% increase in the client base over the first 6 months.

Marketed and sold a range of financial products to retail and corporate clients, closing deals on 75+ consumer loans, and setting up overdrafts on more than 50 cards. Additionally, facilitated the opening of 60+ deposits and 80+ current accounts, while cross-selling insurance to 20% of clients.

Provided detailed consultations to 200+ clients, ensuring that 90% of them were well-informed about available financial products and services, resulting in an 85% client satisfaction rate.

Monitored overdue debts and implemented preventive and repayment strategies that contributed to a 12% reduction in delinquency rates.

Maintained high service quality standards, which played a key role in enhancing overall client retention.