Assisting customers with inquiries, scheduling appointments, and providing information about services offeredCoordinating and dispatching repair technicians to customer locations, ensuring efficient scheduling and routing to minimize travel time and maximize productivityMaintaining accurate records of customer interactions, service requests, and technician schedules,Addressing and resolving customer complaints or issues promptly and effectively.Worked with LiveChat,Yelp Biz,Emails Response Collected Customer Feedback and applied it to the business Knowledgeable in crm (workiz, Appliance repairman,trello,Housecall pro,Thumbtack,Ring Central.

Assisted in forming a schedule of meetings according to the strategic goals of my managerResponded to Calls/Emails (Live Chat) from potential Clients in a timely manner and Identified customer needs and problemsAnswered 30+ incoming calls daily and provided advice and guidance on our services in perfect English