• Developed and wrote the company's Travel Policy: Conducted a comprehensive analysis of previous travel patterns, costs, and efficiency and incorporated best practices in corporate travel management, aligning with the company's growth strategy and expansion plans. The policy was designed to optimize travel expenses, ensure compliance with company guidelines, and enhance employee travel experience.
• Organized all business travel for employees: Managed end-to-end travel arrangements including hotel bookings, transportation tickets, and individual and group transfers. Ensured all travel logistics were seamless and cost-effective, providing high service to employees while adhering to the company's travel policy.
• Registered employees for participation in international exhibitions: Coordinated the registration process, including obtaining necessary documentation, handling fee payments, and ensuring timely submission of all required information. Acted as a liaison between the company and event organizers to secure prime exhibition spaces and negotiate favorable terms.
• Organized strategic sessions for TOP management: Facilitated the planning and execution of strategic sessions, including venue selection, scheduling, and coordination of all necessary resources. Worked closely with senior leadership to ensure these sessions were productive and aligned with the company's strategic goals.
• Analyzed contracts with suppliers and sourcing new contractors for travel services: Conducted thorough evaluations of current supplier contracts to identify cost savings and service improvement opportunities. Sourced and negotiated with new contractors to provide high-quality travel services, ensuring the best possible terms and maintaining strong relationships with key suppliers

Worked remotely under an employment contract while officially on maternity leave.

• Monitored the schedule of charter flights in collaboration with leading Ukrainian tour operators: Oversaw the schedules for all charter flights departing from Ukraine, ensuring accuracy and timely updates.
• Booking tickets for charter flights: Handled the booking process for charter flights, ensuring all client requirements were met efficiently and accurately.
• Client support and dispute resolution: Provided comprehensive support to clients throughout their travel experience, assisting with booking issues, itinerary changes, and other inquiries. Played a key role in resolving disputes, always advocating in favor of the client to ensure satisfaction and loyalty

• Corporate travel management: Managed travel arrangements for corporate clients, including leading global companies, by coordinating individual and group business trips. This involved hotel and transfer reservations, car rentals, flight ticket issuance, and insurance policy management.
• Ensured compliance with corporate and information security policies, maintaining the highest standards of confidentiality and data protection for corporate clients
• Booking and ticketing: Mastered the use of Galileo and Amadeus systems to book and issue tickets. Participated in the transition from paper tickets to e?ticketing systems, independently mastering all e?ticket processes and related documentation.
• Customer service and dispute resolution: Provided reference information services via phone and correspondence, searched and selected multi?leg flight options, booked VIP services at airports, assisted with check?in, and monitored the accumulation of bonus miles on clients' cards by the carrier.
• Financial and administrative duties: Controlled the timely receipt of bills and related documentation to the accounting department. Worked with BSP Link, Content Inn, and internal company products (CWT Portrait, CWTtoGo, etc.).
• Assisted the Visa Manager with the verification and preparation of application forms for embassy submissions, ensuring the accuracy and completeness of all required documentation.

Emergency Support Travel Counselor

Carlson Wagonlit Travel, Kyiv

Jun 2016 - Mar 2020

Worked remotely under an employment contract while officially on maternity leave

• Provided comprehensive travel support: Worked remotely under a separate contract in the Emergency Support Service delivering round-the-clock assistance to clients in urgent situations, ensuring their travel plans proceeded smoothly despite any disruptions.

Worked remotely under an employment contract while officially on maternity leave

• Managed and processed online orders, providing clients with information on routes, car types, and transfer prices; coordinated bookings and ensured seamless support to destinations.
• Acquired new clients through cold calls and partnership development.
• Oversaw settlements with business partners and effectively resolved conflicts

• Learned Galileo program independently to obtain this position: demonstrated initiative and self?learning abilities by mastering the Galileo booking system independently, which enabled efficient and accurate handling of ticket bookings.
• Participated in the company's transition from paper tickets to the e?ticketing system: mastered all e?ticket processes independently, including further operations and execution of related documentation.
• Provided reference?information services by phone and in correspondence: delivered high-quality customer service by providing detailed reference and information services to clients both over the phone and through written correspondence.
• Searching and selecting multi?leg flight options, booking, and issuing tickets: conducted thorough searches and selected the best multi?leg flight options for clients, managing the entire booking and ticket issuance process.
• Booking VIP services at airports, assisting with check?in, monitoring the accumulation of bonus miles on the client's card by the carrier, and preparation of reports