TL of the monitoring departmen (FinTech)
• Team management, task allocation, performance control.
• Daily monitoring of online payments, data analysis.
• Identification and resolution of technical issues with payment methods.
• Collaboration with developers and external providers.

Operation Manager (FinTech)
Timely processing of requests from the Contact Center;
• Identifying and solving mass problems with transactions;
• Communication with related departments;
• Communication with providers of payment solutions, response to requests;