- Strategy, planning, coordination and organization of the work of the technical department;

- Participation in the promotion of cloud services from the portfolio of the Cloud Solutions Department (up to 10 countries, up to 10 wendors);

- Ensuring the processing of service requests related to cloud services / Providing the required SLA level of support;

- Cloud architecture / hybrid architecture: creating new or audit existing infrastructure and imlement all necesary services. Project support at all stages;

- Compilation of a service catalog and its further expansion and provision of services to partners;

- Migration of on-premise infrastructure to cloud.

- Cost optimisation.

- Supporting Microsoft 365 / Office 365, Microsoft Security, Azure, AWS, Alibaba.

Support of the company's IT infrastructure.

Administration of Windows servers, SQL servers.

Installation and configuration of Windows Server, CRM (Dynamics), SharePoint, TFS of various versions and configurations.

Participation in the following projects:

- Migration of CRM from version 2011 to 2016;

- Migration of CRM from version 2015 to 2016;

- Migration of CRM to new hardware;

- Deployment of CRM and infrastructure for integrations in Azure;

- Deployment of IT infrastructure from scratch.

Very tough Troubleshooting.

Administration of the company's entire IT infrastructure (Windows Server 2008-2012R2, AD, DNS, DHCP, ADFS, CRM, Office 365, Sharepoint, network, telephony, video surveillance, office equipment.)

Project Management: Creation of the entire project life cycle, starting from project initiation (goals, description of business processes, budgeting, search for contractors), to its integration, maintenance and support in the future.

Participation in organizing Chamber events.

User support (50 employees).

Working with contractors.

Development of a concept for IT infrastructure modernization.

Procurement.

User support.

Receiving and processing requests from users and ServiceDesk.

Installation and configuration of operating systems and software. Maintenance and modernization of PCs and printers in an assigned area (150 workstations).

Working with Active Directory, Exchange, SCCM, SharePoint.

Preparing decommissioned PCs and printers for disposal. Average repair of PCs, monitors, printers, scanners, MFPs, copiers, phones.

Users trainings.

Support for VIP users.