Extracting and processing data from CRM systems and internal databases for financial and operational analytics. Building and maintaining P&L reports, cash flow forecasts, and templates to track performance efficiency. Analyzing product lifecycle data — statuses, payments, returns, and timestamps — to identify financial and operational trends. Visualizing key metrics using dashboards, pivot tables, and BI tools to support data-driven decision-making. Conducting target audience analysis and identifying behavioral patterns to refine strategy and improve segmentation. Collaborating with cross-functional teams, including finance and account management, to optimize resource allocation and increase profitability. Working with clients and partners: consulting on logistics, distributing orders, managing delivery processes, and resolving ongoing issues. Detecting anomalies in CRM data and resolving irregularities in a timely manner. Developing and optimizing internal templates and processes to improve the efficiency of financial control and reporting. Participating in strategic planning based on performance analysis and trend forecasting.

Ensured a comfortable and safe environment for guests by adhering to hygiene and room organization standards.Monitored room service timelines and optimized cleaning schedules to improve staff efficiency.Maintained internal documentation and reported room conditions, identifying recurring issues to enhance service quality.Collaborated with other departments (front desk, maintenance) to quickly resolve issues and maintain a high level of guest satisfaction.

Conducted laboratory analyses to ensure compliance with internal and external quality standards.Monitored and interpreted test results, identifying deviations from established norms and initiating corrective actions.Developed and maintained standard operating procedures (SOPs) to support process consistency and regulatory compliance.Collaborated with cross-functional teams, partners, and clients to communicate findings, resolve quality issues, and implement improvements.Participated in the continuous improvement of quality control processes through data analysis and validation of methodologies.Maintained accurate documentation and laboratory records in accordance with industry and regulatory requirements.Supported internal and external audits by providing detailed reports and quality assurance documentation.Contributed to the standardization of testing protocols and analytical techniques across departments.Utilized analytical tools and laboratory equipment to support decision-making in product development and quality assurance.Provided technical consultations and feedback to partners and stakeholders regarding product performance, safety, and compliance.

Managed daily operations and client service as an administrator in a beauty salon, ensuring a high level of customer satisfaction.Oversaw retail product sales, implemented personalized recommendations, and increased product revenue by over 50%.Developed and executed the salon’s social media strategy across platforms (Instagram,Tik Tok, etc.), including content planning, visual design, and engagement campaigns.Created targeted promotions and interactive content that led to a significant increase in followers and improved client retention.Analyzed audience behavior and performance metrics to refine posting strategies and optimize reach.Collaborated with the salon team to align online presence with in-house service offerings and seasonal promotions.Handled incoming client inquiries through direct messages and comments, ensuring timely responses and appointment bookings.