Provide strong leadership to a team of 13 customer support representatives, fostering a positive and collaborative work environment.

Set clear expectations, goals, and performance metrics for the team.

Conduct regular performance evaluations and provide constructive feedback for continuous improvement.

Design and implement training programs to enhance the skills and knowledge of customer support representatives.Provide ongoing coaching and support to team members, fostering their professional growth.

Delivered exemplary customer support services for the platform, addressing user queries and concerns.

Processed and resolved inquiries daily, ensuring a positive user experience.

Collaborated with cross-functional teams to escalate and resolve technical issues promptly.

Maintained a high level of customer satisfaction, contributing to the overall success of the customer support department.

Elevated social media engagement by 60-70%, fostering a deeper connection with the Russian-speaking audience.

Published articles and interviews on company`s blog, reaching an audience of over 1,000, contributing significantly to brand visibility and trust.

Managed Salesforce for efficient database operations, processing an average of 10 income calls daily.

Integrated Yandex.metrika analytics, resulting in an improvement in data accuracy and reporting.

Utilized R Studio for data visualization, enhancing deep understanding of interaction with visitors on different online platforms.

Provided detailed reporting using Google Analytics, resulting in a 30% increase in campaign effectiveness measured by company`s KPI.

Executed URL building with Google Campaign Builder and Webuzz track links, optimizing campaign tracking and performance.

Maintained a non-standard 12-hour schedule, handling day and night shifts ensuring continuous operational support.

Received and processed references from clients on insured events, managing an average of 30 calls per shift with precision and closing cases within 15 minutes.

Coordinated medical and technical assistance globally, managing transportation for over 50 cases, including air ambulance services.

Effectively communicated with contractors and partner companies worldwide, organizing appointment with a doctor.

Conducted English language classes for 15-30 students, fostering an interactive and engaging learning environment.

Administered the school's social media presence, increasing online engagement.

Developed syllabi for various tracks and lessons, impacting the education of over 100 students.

Outsourced English classes to private general education schools, expanding language education to an additional 100 students.

Volunteered with AIESEC, a global youth-led organization, contributing to leadership development and facilitating international internship opportunities.

Collaborated with diverse teams to promote cross-cultural understanding and positive social impact.

Participated in organizing and facilitating international exchanges for students and recent graduates, fostering a global network of young leaders.