RESPONSIBILITIES:
- drivers on-boarding;
- training drivers to work with e-logbook (Samsara);
- compliance check (HOS violations, unassigned driving, PC abuse, uncertified logs, remarks, shiping ID, speeding, safety events);
- tolls, fuel, repair and washing invoices;
- en rote repairs;
- plates and ownership update;
- inspections, warnings, tickets;
- accidents;
- claims;
- broker/carrier check;
- driver record check.

RESPONSIBILITIES:
- supporting drivers via chats;
- fixing drivers accounts;
- escalating chats to different departments;
- creating tech requests.
PERSONAL ACHIEVEMENTS:
- average percentage of chats resolved 60% from team result (3 team members);
- first time response rate less than 2 min (target 3 min);
- customer satisfy level 94% (target 85%)

RESPONSIBILITIES:
- training drivers to work with e-logbook (Samsara, gomotive)
- training drivers to create DVIRs
- compliance check (HOS violations, unassigned driving, PC abuse, uncertified logs, remarks, shiping ID)
- safety score check
- quartal drug and alcohol tests
- driving record check (tenstreet)
- permits
PERSONAL ACHIEVEMENTS:
- Increased percentage of submitted DVIRs from 60% to 85%
- 0 tickets for Level 3 DOT inspection (had 50 drivers)
- most of my drivers became my buddies and wanted to work good to not disappoint me