Managed end-to-end customer operations for a fast-growing logistics company, supporting key accounts in a high-volume, fast-paced environment. Joined the business in during a major phase of organizational restructuring, process improvement, and implementation of new operational innovations.Acted as a central point of communication between key customers, carriers, internal operations, sales, finance, and IT teams to ensure timely issue resolution, service continuity, and strong customer satisfaction. Built and maintained long-term customer relationships in a market where service quality, responsiveness, and customer sensitivity are increasingly critical and at the all-time high customer sensitivity.nKey responsibilities included monitoring freight activity, coordinating operational requests, resolving exceptions, handling escalations, maintaining clear internal and external communication, and supporting continuous improvements to workflows. Contributed to a company culture focused on growth, operational efficiency, innovation, and consistently outperforming market expectations.Worked closely with strategic customers to understand their evolving needs, strengthen account relationships, and provide reliable, customer-focused support across daily transportation operations.

• Negotiated freight rates and contracts with carriers to secure cost effective transportation solutions for clients, ensuring timely and reliable delivery of goods.
• Developed and maintained relationships with a network of carriers, leveraging industry connections to optimize freight capacity and minimize shipping costs.
• Coordinated logistics operations, including scheduling shipments, tracking deliveries, and resolving any issues or delays that arose during transit.
• Utilized transportation management software (TMS) and other relevant tools to manage shipments, track freight movements, and generate reports for analysis.
• Conducted market research and monitored industry trends to identify opportunities for business growth and development.
• Collaborated closely with sales and customer service teams to meet client requirements and exceed expectations in service delivery.
• Provided exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction throughout the freight transportation process