Responding to inquiries promptly via phone and email.Providing accurate information about products, services, policies, and procedures.Troubleshooting technical issues, product malfunctions, or service disruptions.Offering guidance and assistance to customers in navigating platforms or using products effectively.Handling customer complaints professionally and efficiently to find satisfactory resolutions.Maintaining detailed records of customer interactions, inquiries, complaints, and resolutions.Describing to the technical team possible problems in a system so they can run tests on it.