- Managed high-volume incoming calls, demonstrating exceptional communication skills and providing prompt and courteous assistance to customers with inquiries, account information, and service requests.

- Maintained a detailed understanding of the bank's products and services, enabling accurate and helpful responses to customer questions and concerns.

- Resolved customer issues and complaints effectively, demonstrating a commitment to customer satisfaction and retention.

- Collaborated with team members to address complex customer inquiries, escalating issues to the appropriate departments when necessary for prompt resolution.

- Utilized a computerized phone system and other office equipment to handle calls efficiently and maintain accurate call logs.

- Participated in ongoing training programs to stay informed about changes in banking policies, products, and services.