Reception and registration of requests: Accepting applications and requests from users by phone, email, chat and other communication channels.Problem Analysis: The operator must be able to analyze the information provided in order to fully understand the essence of the user's problem.Providing consultation: Providing detailed advice to the user to solve a problem or answer a question. This may include instructions, recommendations and advice.Incident registration: Recording of all user requests, including a description of the problem, measures taken and the result.Solving simple technical issues: The operator must have knowledge of the basic technical aspects of the product or service to be able to resolve simple technical issues from users.Referral of queries to specialists: In case the problem requires deeper technical understanding, the operator can route queries to the appropriate technical specialists.Adhering to Service Standards: Adheres to company-established customer service standards and problem resolution timelines.Documentation: Recording all important details of the user encounter and actions taken in an incident reporting system or other appropriate tools.Updating the knowledge base: Adding information about known problems and their solutions to the knowledge base to facilitate future queries.Feedback: Providing feedback to developers or other parts of the company regarding common problems and user needs.