Operations (2nd and 3rd line support) related to Microsoft 365 online services, mostly Exchange, Sharepoint and Teams

• Managing mailboxes, Office 365 groups, and teams
• Dealing with phishing mail attacks
• Managing MDM and conditional access policies
• Managing guest Azure AD accounts

Senior Windows administrator in Infopulse Ukraine, working mostly for TietoEvry. Infopulse Ukraine is one of the largests Ukrainian IT company that provides services in software development, IT operations and consulting for customers in Ukraine but mostly abroad.

Managing Citrix XenApp 7 environment for Ellevio AB

• Building a new Citrix environment on CVAD 7 2203 and migrating to the new environment, optimizations, etc. (2022-Feb – 2022-Oct)
• Operations 2nd and 3rd line – preparing golden images, installing and publishing apps and desktops, managing access, managing updates, integration with SCCM, profile management optimization, managing VDIs, etc.

Operations (2nd and 3rd line support) related to workspace management for a number of customers including Office 365 services

• Upgrading DirectAccess with migration to a new server (2020-Jan)
• Implementing a Printix cloud printing solution for Intune managed clients for Systembolaget AB (2500 clients and 1200 printers, 2019-Sep – 2020-Feb)
• Computer model certifications for customers
• Implementing updating of BIOS (security firmware update) on Dell, HP and Lenovo laptops via SCCM
• Implementing Windows 10 interface customizations for SCCM TS deployment (locale, start menu, file associations, bloatware);
• Implementing Office 365 ProPlus CTR deployments in SCCM
• Implemented a solution to speed up startup and login time for laptops working remotely over DirectAccess
• Implemented a solution to prioritize LAN traffic over WiFi when computer is docked
• Monitoring and maintaining SCCM infrastructure at customer sites, troubleshooting and fixing errors on systems and components
• Adding, removing, reinstalling site systems, fixing errors, troubleshooting software package distributions
• Maintaining SCCM clients, troubleshooting client-related errors on distribution and installation of software, task sequences and patches
• Developing various SCCM-based reports for customers
• Creating, testing and troubleshooting software packages in SCCM environment
• Troubleshooting OS deployment issues in SCCM environment
• Implementing, managing and troubleshooting Group Policies settings and GPO application on users, and clients computers
• Working in 3rd line to troubleshoot and solve problems and incidents regarding desktop operating systems, desktop applications and services
• Developing documentation for SCCM infrastructure solutions

Workplace-Multiuser delivers Citrix-related services to several customers, and one biggest is Telenor Sweden. Team operate up to 400 servers and about 2500 users only in Telenor.

• Virtualized application (App-V) delivery for Citrix XenApp/PVS infrastructure within IPA/IPA2 projects for Telenor Sweden
• Designing, implementing and operating Citrix geo-redundant environment with App-V application delivery
• Monitoring and maintaining Citrix services infrastructure
• Incident and problem solving
• Documenting architecture

Workplace delivers end user support services to more than 20 customers and 45000 desktops.

• 2nd and 3rd line support
• Implemented health check script for SCCM infrastructure daily monitoring regarding errors and other problems
• Implemented SCCM client health monitoring with client health collections

Support Exchange Infrastructure about 30 customers (over 70 000 mailboxes).

• Incident management on Exchange/Outlook and Lync operation
• Monitoring, troubleshooting and reporting on Exchange/Lync services operation
• Restoring operation in cases of service failure
• Investigating and troubleshooting server and client operation problems
• Implement and document new and existing Exchange infrastructure solutions

Art-master Ltd is a medium-sized software developmet company working for domestic customers. It has more than 500 staff members and branch offices network around Ukraine

• Administering network file services: DFS-R, managing permissions on the file system, file and directory quotas, managing iSCSI stores
• Managing corporate e-mail system (Exchange 2007 based), web-access, e-mail domains, policies, distributions groups, public folders, address books
• Supporting e-mail access for Windows Mobile devices
• Managing corporate IM (OCS2007 based), A/V and web-conferencing, web-access
• Managing Certificate Services

British Council is a non-profit organization, which uses global network, based on two Windows 2003 AD forests. Kiev office has 7 servers and up to 100 workstations.

• Provision of IT helpdesk and application support services;
• Support for IT Systems Administration to corporate standards;
• Support for IT Security;
• Maintain inventory of IT assets.

DPS is a small company which sells and services high-performance printing and envelope-inserting equipment, and provides solutions for documents processing.

• Maintaining of printing/inserting equipment;
• Integrating equipment with the printing applications and systems;
• Supporting customers, troubleshooting network printing problems;
• Conducting correspondence with support services of the equipment manufacturers.

WIUU is an American Liberal Arts University with office computer network, several servers and two computer labs.

Ukrsilenergoproekt Institute develops electric power networks and power facilities for customers in country. It has computer network with 75 stations and 2 servers.