Led and supported new customers from sales to active account,
Led up to 30 accounts simultaneously, Supported complex product infrastructure including devices and applications, Organized building, training, troubleshooting and other appointments, Made net checks, builds, updates, troubleshooted issues on my own
Reporting to and cooperating with the lead regarding any possible improvements in the workflow
Trained new team members and coordinated the training process

Assisted new customers with initial setup of their phone system accounts, supported complex product infrastructure, devices and applications, configuring nextiva s unified communications product features, accurately answered to a variety of technical and non, technical questions about nextiva s services, notated tickets thoroughly and properly in internal crm system, did troubleshooting and fixed customers issues, helping ols department answering email cases, worked in advanced queue with advanced requests, end up solving enterprise accounts issues/questions

Did initial setup for different types of new accounts as well as updated existing ones. Updated configuration files for the desk phones, made product trainings for customers on a daily basis.
Did tests and provided feedback regarding new company s products
Did network reviews, added firewall rules. Reported to and cooperated with the lead regarding any possible improvements in the workflow

Coordinated of the support department serving agents around the world., processed requests and resolved issues with foreign service providers., solved client s issues with different booking systems and suppliers., established and coordinated branch in kiev., recruited and trained new staff, searched for and attracted new customers agencies tour operators to cooperate with us., signed contracts with new suppliers from aviation, hotels, transfers, car rentals and other spheres

Served as a senior agent and organized the work of the agency in general., under my guidance our team has successfully served following companies : donbass hc, skm, clarentco. Ukrinvest, ims, made agreements with air arabia and aeroflot airlines to serve their customers at our donetsk airport ticket office. And successfully served their clients until hostilities

Together with me, the company grew up from a team of 3 employees to more than 20 people., performed all functions related to tickets ( searching, booking, issuing, reissuing, refunds etc. ), served corporate and vip clients, gained income up to 70 000 uah monthly ( up to 70 of the agencies income ), attracted and held the majority of agencies corporate clients due to my professional and communicative skills

Searching, bookings and selling air-tickets, ticket reissues and refunds
Working with B2B and B2C customers