Key Responsibilities
Profitability Control: Monitored driver rates per mile, gross earnings, load rates, and accessorial charges to ensure profitability.
Financial Management: Analyzed and consolidated company expenses, providing detailed reports for effective decision-making.
Operational Optimization: Created user-friendly Excel spreadsheets and new policies to streamline workflows and enhance efficiency.
Email and Communication Supervision: Managed over 10 email inboxes, ensuring timely responses, task delegation, and proper handling of critical correspondence.
Recruitment & Training: Hired and trained dispatchers, drivers, accountants, and assistants, maintaining high hiring standards and fostering team growth.

Compliance & Legal Oversight: Implemented compliance protocols to ensure adherence to legal and regulatory requirements.

Billing & Accounting: Executed and controlled all billing and accounting processes, ensuring cash flow accuracy and timely payments.

Claims Handling: Managed claim submissions and monitored resolutions, minimizing delays in operations.

Problem-Solving: Efficiently addressed and resolved incoming operational challenges to avoid downtime.

Key Achievements:
Billing Optimization: Automated car-hauling billing using Super Dispatch, cutting billing time from 5 hours/day to 1–2 hours/day.

Factoring Process Improvement: Created a factoring invoice template and a chat with rules, reducing task time by 2-3 times..

Data Access Enhancement: Built a broker information archive, reducing time spent searching for critical data by threefold.

Secure Login System: Streamlined login procedures by consolidating all company passwords into a secure system, reducing login time from several hours to 20 minutes.

Productivity Boost: Automated routine tasks, reducing workload by 40%, allowing staff to focus on strategic objectives.

Payment Accuracy: Introduced a dual-control system for payments and expenses, ensuring 100% payment accuracy.

Customer Retention: Launched a feedback system, leading to a 15% increase in repeat business.

• Планирование и организация своей работы

• Соблюдение установленных процедур и стандартов качества

• Постоянное обучение и развитие профессиональных навыков

• Адаптация к новым условиям работы

• Управление временем и умение работать с высокой нагрузкой

• Осуществление контроля за качеством выполняемых работ и процессов

• Соблюдение корпоративной культуры и ценностей

• Установление приоритетов для эффективного выполнения задач

• Внедрение нововведений для улучшения процессов и результативности работы

• Анализ конкурентной среды для выявления возможностей для развития

My duties included:

-Optimize expenses of the company

-Optimise the driver's schedule by creating Excel spreadsheets and filing them.

-Record-keeping of the equipment in the trucks, buying missing equipment-Making sure all loads are delivered, and all PPW are valid.

-Optimizing fuel expenses.

-Optimizing work with CAT scales.-Connecting the company to One step GPS system.-Optimizing work with TMS system ( Alvys )

-Creating instructions for the driver so they follow the company rules.

-Resolving any types of problems with fuel cards and RTS system.

-Keeping the right communication in the team.

-Keeping records and logs of everything that is going on in the company. -Control of all documentation.

-Control everything that going on in the company.

-scheduling all repairs, monitoring the fleet's condition, and helping with any emergency brake-downs.

-control of all expenses.

-recruiting and educating new drivers.

-working with all company documentation (contract for employees, lease agreements, rent agreements, renewing insurance, closing tickets of the drivers, etc…

-closing and resolving claims from the customer.

-resolving all confrontations inside the company.

-Helping the billing team to solve any kind of problems.

-monitoring and control of income, ensuring all checks from the driver will be delivered to the bank, and ensuring the company receives all payments from the customers. -Avoiding all kinds of fraud-creating, filling, and controlling monthly mileage logs.

My duties included:-Working with all kinds of documentation, such as Rate confirmations, Manifest, Permits, PODs, W9, COI forms, etc.-

Setting up the customers and carriers through the company system. -Searching for clients: Shippers, direct customers, freight forwarders, and other Freight brokers.-Building business and friendly relations with them.-

Work to promote long-term relationships with customers, plant operators, and truck drivers.- Making a lot of Bids and quotes on their loads with fuel cost calculation, TOLLS calculation, correct $ per mile for exact lane calculation, etc.

Work on covering their freight ( searching for trucks and receiving calls timely)

Maximised profits by effectively negotiating carrier and customer pricing.

Dispatching the driver to the loading area.

Making appointments as needed for Pick-up and delivery.

Full Transport control-Providing all updates to the customer.

After the load is done, work with Billing, and send POD + Invoice to the customer billing department.- Payment status control.

My average margin as a broker was: $ 10,000- $ 15,000. The best margin result was in March 2022:$60 000 I was working with all types of trailers and any kind of complicated commodities such as Hazmat, Heavy haul, Drayage, High value, Oversize, and Temp control. I have been using: Parade load boards, DAT, truck stop, TMS, Central Dispatch, and Super dispatch. Also a lot of private load boards, for Circle, HUB group, TQL, D&L and etc.