Працювала в 1 компанії 5 років 11 місяців
Торгівля оптова / Дистрибуція / Імпорт-експорт
Customer service manager
Carl Zeiss LLC
Торгівля оптова / Дистрибуція / Імпорт-експорт
5 років 11 місяців
01.2017 - 11.2022
- Сommunication with customers to identify their needs and expectations;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Team capacity planning;
- Keeping records of customer interactions, processing customer accounts and file documents.
Ключова інформація
With a strong background in customer care and a passion for technology, I am eager to apply my transferable skills in communication and problem-solving to the field of software development. Through my 6 years experience working in an international company CARL ZEISS LLC, I have developed a global mindset and a strong work ethic, and I am excited to bring these qualities to my next role in the IT industry. In addition to my customer care experience, I have completed relevant courses in web development tools such as HTML, CSS, JavaScript and React. I demonstrate my acquired skills through my personal projects:
1)Creation of an adaptive website for online-shop
https://mayaprykhodko.github.io/Marvel-project/project.html
- Creation of a website with flex, css, javascript of an online comics store;
- Added hover effects;
- Added forms-modal windows(popup);
- Added filters.
2)Creation of an adaptive weather forecast website using React.js.
https://mayaprykhodko.github.io/React-weather/
- Successfully implemented actual weather data for three cities;
- Created a customizable theme feature using the useContext hook;
- Utilized the useEffect hook to update weather information and the date dynamically;
3) Creation of a travel website using React +Redux
https://redux-app-static.onrender.com
- Utilized the 'createAsyncThunk' function to seamlessly interact with APIs, ensuring a smooth data flow and enhancing user experience;
- Utilized the useEffect hook to update trips, bookings, trip price and user authorization dynamically?
- Utilized Router library for well-structured routing mechanism among various pages;
- Integration of 'toastify' library for error handling.
Навчалась в 1 закладі
Kyiv National Economic University named after Vadym Hetman
management of organizations
Kyiv, Ukraine, 2010
Володіє мовами
Англійська
середній
Українська
рідна
Курси, тренінги, сертифікати
FrontEnd Developer, CyberBionic Systematics
- HTML5;
- CSS;
- JavaScript;
- TypeScript;
- GIT;
- React (Redux)
Додаткова інформація
Soft skills
- diligent;
- communicative;
- decent;
- attentive to details.
Водительское удостоверение
Driver's license of category "B"
Maya
Maya
Junior Front-end Developer

Київ
повна зайнятість, неповна зайнятість
Характер роботи: віддалена робота, стажування / практика, в офісі/на місці
Остання активність 1 місяць тому