Працювала в 1 компанії   5 років 11 місяців

Торгівля оптова / Дистрибуція / Імпорт-експорт

Customer service manager

Carl Zeiss LLC

Торгівля оптова / Дистрибуція / Імпорт-експорт

5 років 11 місяців

01.2017 - 11.2022

  • ­ Сommunication with customers to identify their needs and expectations;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  • Team capacity planning;
  • Keeping records of customer interactions, processing customer accounts and file documents.

Ключова інформація

With a strong background in customer care and a passion for technology, I am eager to apply my transferable skills in communication and problem-solving to the field of software development. Through my 6 years experience working in an international company CARL ZEISS LLC, I have developed a global mindset and a strong work ethic, and I am excited to bring these qualities to my next role in the IT industry. In addition to my customer care experience, I have completed relevant courses in web development tools such as HTML, CSS, JavaScript and React. I demonstrate my acquired skills through my personal projects:

1)Creation of an adaptive website for online-shop

https://mayaprykhodko.github.io/Marvel-project/project.html

  • Creation of a website with flex, css, javascript of an online comics store;
  • Added hover effects;
  • Added forms-modal windows(popup);
  • Added filters.

2)Creation of an adaptive weather forecast website using React.js.

https://mayaprykhodko.github.io/React-weather/

  • Successfully implemented actual weather data for three cities;
  • Created a customizable theme feature using the useContext hook;
  • Utilized the useEffect hook to update weather information and the date dynamically;

3) Creation of a travel website using React +Redux

https://redux-app-static.onrender.com

  • Utilized the 'createAsyncThunk' function to seamlessly interact with APIs, ensuring a smooth data flow and enhancing user experience;
  • Utilized the useEffect hook to update trips, bookings, trip price and user authorization dynamically?
  • Utilized Router library for well-structured routing mechanism among various pages;
  • Integration of 'toastify' library for error handling.

Навчалась в 1 закладі

Kyiv National Economic University named after Vadym Hetman

management of organizations

Kyiv, Ukraine, 2010

Володіє мовами

Англійська

середній

Українська

рідна

Курси, тренінги, сертифікати

FrontEnd Developer, CyberBionic Systematics

Kyiv, 2022

  •  HTML5;
  •  CSS;
  •  JavaScript;
  •  TypeScript;
  •  GIT;
  •  React (Redux)


Додаткова інформація

Soft skills

  • diligent;
  • communicative;
  • decent;
  • attentive to details.

Водительское удостоверение

Driver's license of category "B"

Maya

Junior Front-end Developer

Київ

500 $

38 років

повна зайнятість, неповна зайнятість

Характер роботи: віддалена робота, стажування / практика, в офісі/на місці

Остання активність 1 місяць тому