• Delivered cross-functional operations and administrative support across HR, Finance, Procurement, and Operations
• Coordinated end-to-end logistics for travel, meetings, conferences, trainings, and events (up to 20/month; 30–200 participants)
• Managed 30–50 business trips monthly, including travel arrangements, itineraries, and documentation
• Designed and implemented 10+ tracking systems to improve workflow transparency and task monitoring
• Supported procurement and financial processes, ensuring compliance with internal procedures and accurate documentation
• Maintained document control systems, filing structures, and project inventory tracking
• Contributed to program delivery, including preparation of documents, communications, and data management for technical teams
• Ensured effective cross-departmental coordination and handled high volumes of operational tasks under tight deadlines

• Provided comprehensive administrative and operational support, ensuring smooth day-to-day office functioning
• Supported HR and recruitment processes for short-term consultants (STTA), including interview coordination, reference checks, and candidate communication
• Prepared contracts, payment packages, and documentation, tracking deliverables and ensuring compliance
• Coordinated business travel logistics (flights, hotels, transport) for local and international staff and consultants
• Assisted in preparation of monthly financial requests and tracked operational expenses
• Managed business trip documentation and partner payments, ensuring accuracy and timeliness
• Coordinated transportation services, including taxi arrangements, drivers, and company vehicles
• Supported procurement processes, including vendor sourcing, price comparisons, and documentation
• Maintained and organized electronic and physical filing systems, ensuring proper documentation flow
• Monitored timesheets and staff leave records, maintaining accurate internal tracking
• Managed office operations, including supplies procurement, inventory tracking, and workspace coordination
• Assisted with event and meeting organization, scheduling, and visitor support
• Coordinated document exchange and postal services between offices
• Supported translation processes and acted as an interpreter when required
• Ensured a professional and welcoming office environment for staff and visitors

• Analyzed and processed pricing data, creating structured Excel price tables and building tour packages in the Samo-Tour system
• Managed tour configuration in Samo-Tour, including discounts, surcharges, additional services, and stop-sale settings
• Prepared and calculated special partner offers (SPOs) such as Early Booking, Stay & Pay, and Meal Upgrades
• Verified, updated, and published accurate pricing and live SPOs on the company website for tour selection
• Proofread and translated partner contracts (English) ensuring clarity and consistency
• Monitored new pricing updates from hotels and travel partners, recalculating and maintaining current SPOs
• Entered and managed flight data and allocation blocks in the system

• Analyzed and processed pricing data, creating structured Excel price tables and calculating tour packages in Samo-Tour system
• Managed pricing components including discounts, surcharges, additional services, and stop-sales within the system
• Prepared and calculated special offers (SPOs) from partners (e.g., Early Booking, Stay & Pay, Meal Upgrades)
• Verified and published accurate pricing and live offers on the company’s website (tour search system)
• Conducted market price monitoring and competitor analysis to ensure competitive positioning
• Reviewed, proofread, and translated contracts from international partners
• Monitored partner pricing updates and ensured timely recalculation and updating of active travel offers

Managed and administered the company’s corporate website, ensuring up-to-date content and smooth functionality.

• Managed travel operations across UAE, China, and Georgia markets
• Developed and maintained pricing tables in Excel, ensuring accuracy and competitiveness
• Created and managed tour programs in Master Tour CRM, including publishing pricing on the website
• Prepared and distributed travel programs and offers to partners and clients
• Produced website content: destination descriptions, articles, and travel information
• Designed and launched new tour products and services for emerging destinations
• Handled international partner communication, contract negotiation, and pricing coordination
• Conducted market research and competitor price analysis to optimize offerings
• Calculated and customized individual travel packages based on client needs
• Managed B2B communication with travel agencies and partners
• Delivered travel sales and client support, ensuring high service standards
• Coordinated hotel reservations and full tour bookings

• Managed client inquiries and applications, including tour selection and customized travel calculations
• Prepared complete travel documentation packages, ensuring accuracy and compliance
• Coordinated corporate travel and business trips, including hotel reservations and air/rail ticket bookings
• Arranged and booked charter flight tickets, optimizing travel options for clients
• Provided support with visa applications and passport processing
• Developed and maintained pricing structures based on data from international partners
• Updated website content and pricing, as well as prepared materials for client mailings

• Provided end-to-end administrative support for daily office operations, including HR coordination and small-scale procurement
• Executed tasks on behalf of senior management, ensuring smooth workflow and operational efficiency
• Managed and updated client database, maintaining accurate and organized records
• Supervised team performance, contributing to staff training and development initiatives
• Maintained all operational and administrative documentation, ensuring compliance and consistency
• Coordinated overall office operations and environment, supporting business continuity
• Managed website content updates and created layouts for email campaigns and mailings
• Handled client and partner communication (B2B & B2C), including consultations and request processing
• Organized hotel and ticket bookings, ensuring timely and accurate reservations
• Provided on-ground support for tourist groups, ensuring high-quality service delivery
• Managed international correspondence with hotel partners, including contract negotiation and pricing coordination