As a project manager in logistics projects, my primary focus was on analyzing, designing, and optimizing project flows within the organization. This involved thoroughly examining existing logistics processes and determining areas for improvement. I've carefully analyzed each project: resource allocation, time constraints, and stakeholder requirements. With this insight, I developed comprehensive project plans that outlined clear objectives, milestones, and deliverables. Throughout the project lifecycle, I closely monitored progress, promptly addressing any deviations from the plan. This proactive approach allowed me to reduce risks, optimize resource utilization, and maintain project momentum. I demonstrated a strong commitment to optimizing logistics processes, tailoring audit types, and enhancing overall operational efficiency. My ability to integrate technology solutions, and foster collaboration across departments contributed significantly to the success of logistics operations at the company.

Junior Project Manager position in Gamble industry. My duties included: Operators Admin Panel development; System improvements; Creating User Manuals, and email drafts; Cooperation with developers; Performing online games simulations and gathering the results; Searching for the best solutions to improve online casino’s performance and operation; Searching for new popular games to add to the casino; Studying the Gambling field. Achievements: Improved the content on the website; Improved the Admin Panels and took an active part in creating new features on them.

Customer Care Specialist on Amazon 3rd party seller store which includes: account handling, orders handling (Drop Ship), customer support, point of contact with Amazon Seller Support, ad campaigns planning and launches, creating scripts for Customer Support Team, assist Quality Control Team, cooperation with suppliers and search for new ones.

Achievements:

Since I started, I improved the quality of customer support for the business. rewrote all current scripts for Support Team and improved them.

implemented the process automatization by moving from Gmail to Zendesk and set it up according to business needs.

handle all Account-related issues with Amazon Seller Support on demand. improved the quality of direct communication via phone with suppliers, client and Amazon support

Virtual assistant for US Mental Health practice which includes: email/calendar management, client scheduling, insurance verifications, insurance billing, cooperation with referral companies, insurance and client onboarding, referrals onboarding, practice bookkeeping, personal assignments.

Achievements:

Since I started, I made the practice digital by transferring all paperwork online. improved the Ledger and billing processes.

reduced the time of client onboarding processes.

handle all office expenses which keeps counselor focused on client treatment only.